The Advantages of a Telephone System in a Small Business
No matter what your small business does, voice communication is a critical element of success. Your employees need a secure way to communicate with customers, contact prospective clients and conduct business. Installing a dedicated telephone system or PBX in your business can provide a number of important competitive advantages for your firm.
One of the most important advantages of using a dedicated telephone system for your small business is that all of the workers in the office will be able to share the same voice resources. A telephone system in place allows workers to transfer calls to one another, and that ability alone can make the business run more smoothly. Just imagine how time-consuming it is to have a worker from one part of the office go to another desk to answer a simple phone call vs. the ease of transferring a call directly to the person who can answer the question or solve the problem.
As a small business owner, communication costs are probably a big part of your budget. Moving away from individual phones and phone numbers, and toward an integrated telephone system can trim your costs and simplify the processing of monthly telephone invoices. Installing a telephone system will also make it easier to review your monthly charges and identify any problematic calling patterns, such as an employee making unauthorized personal calls on company time.
Once the telephone system is in place, it will be relatively easy to scale it up as your company grows. Starting with a small dedicated phone system that fits your needs is a good way to control costs during the critical start-up phase. Then as your business grows you can move to a larger system that can accommodate additional employees and newer features.
When your business installs its own telephone system, you can gain access to valuable extras that make it easier to manage your business and keep track of important meetings and clients. Most modern telephone systems include features that include voicemail, caller ID and automatic call forwarding. Those features can be very valuable to the small business–the ability to forward an office phone to a cell phone or pager can be especially valuable for busy salespeople.