PABX, PBX & Cloud Services

If you’re looking to optimise the ways in which your office-based or distributed workforces communicate, Ignite offers a range of hardware to automate your business telecommunications.

PBX TELEPHONE SYSTEMS

Increasing demand for voice, video and mobility have made selecting the right office phone system all the more important. With distributed workforces now operating a range of mobile devices, SME businesses require flexible PBX systems that deliver powerful functionality in the most cost-effective way.

That’s why Ignite recommends only industry leading manufactures, designed for organizations of all sizes. Our telephony solutions are easy to use and simple to manage. Trust Ignite to ensure you remain responsive and able to build stronger relationships by facilitating more productive communications.

Benefits

Choose the deployment model that best suits your business, from standard handsets with great audio quality to virtualised software for your data centre solution.

Communication is more affordable with Ignite thanks to a smaller upfront investment, reduced support costs and efficient power consumption.

Ignite office phone systems can adapt quickly to the changing needs of your business. Designed to support any combination of analogue and digital lines, they integrate seamlessly with a wide range of complementary services.

Ignite supports organisation-wide collaboration as well as networking, security and video.

FAQS

Hosted / Cloud VoIP Phone Systems connect your calls to our “host” provider in another location using SIP trunks to connect your calls. This is where the name “hosted” comes from.
Cloud based technology offers the same functionality of a traditional system (and often more), that can help you cut costs further with cheap VoIP phone call rates removing the need for expensive line rentals.

PABX SYSTEM

Short for Private Automated Branch Exchange, this system is the most popular choice of hardware for small/medium businesses

Ignite are the PABX experts and can provide your business with the very latest business telephone technology. We can tailor and customise a phone solution that’s perfect for your business needs and usage.

Benefits

Choose the deployment model that best suits your business, from standard handsets with great audio quality to virtualised software for your data centre solution.

Communication is more affordable with Ignite thanks to a smaller upfront investment, reduced support costs and efficient power consumption.

Ignite office phone systems can adapt quickly to the changing needs of your business. Designed to support any combination of analogue and digital lines, they integrate seamlessly with a wide range of complementary services.

Ignite supports organisation-wide collaboration as well as networking, security and video.

FAQ’s

Our business telephone systems are scalable for companies of all sizes who are looking to optimise customer service, improve call handling and reduce total cost ownership.

We install single, stackable, on premise phone systems, which can be customised to the specific needs of your business. In addition to telephony, messaging and conferencing, we offer a unified communications solution for organisations of up to 2,500 users.

Your employees can be reached via a single number at their desks, on their mobiles or even at home. A single voice mailbox helps them save time by retrieving all messages from a single location.

UNIFIED COMMUNICATIONS

Our solution embeds communications directly into the applications, browsers and devices your employees use every day to create a single, powerful gateway for calling, messaging, conferencing and collaboration. We free people from their desktop and give them a more natural and efficient way to connect, communicate and share – when, where and how they want.

Benefits

  • Always on messaging

  • In-app UC experiences

  • Web collaboration & event streaming

  • Available on Windows, Apple Mac, Apple iOS & Android

FAQS

  • Rich HD video & high-scale audio

  • Software-based with zero download

  • Flexible deployment options

  • True “mobile first” approach

CONTACT CENTRE & CALL REPORTING

Call Reporting helps you manage your phone system and business with ease and confidence. Cradle-to-grave call reporting and tracking is presented through over 50 standard reports. Recording Library provides easy access to recordings within the same reporting interface via IP Office Voicemail Pro integration. Realtime agent seat and Agent Dashboards enhance IP Office hunt groups and deliver visual call management with wallboards and customized agent dashboard displays.

Benefits

You can’t manage what you can’t measure. Avaya
Call Reporting offers over 50 standard reports to create visibility and efficiency. Cradle to grave reporting can validate each inbound, outbound and internal call from start to finish.

With Custom Reports you can create original reports and edit or customize existing reports. Reports can be defined by you, making Avaya Call Reporting fit into your business without having to adjust your daily routines. Reports can be tailored and branded to fit your unique business requirements.

Agent Dashboards improve agent productivity and visibility through widgets and account / reason codes. Widgets allow agents to govern themselves and add value to their calls. Account codes enable entry of more information about calls, while reason codes enable agents to notify supervisors of their status. Agent Dashboards also easily integrate into URL based CRM’s such as Salesforce.

Ignite supports organisation-wide collaboration as well as networking, security and video.

See how an AVAYA system can help your business?

Our phone systems simplify your communication

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