Business Voice

If you’re looking to optimise the ways in which you’re office-based or distributed workforces communicate, Ignite offers a range of on premise Phone services to suit a wide variety of business scenarios.

SIP – Session Initiation Protocol

A true ISDN replacement with scalability.

IP Voice uses industry standard cutting-edge technology, including high-quality audio codecs to ensure your calls have high-definition clarity, allowing you to hear more for less. Choose from a single line, or a multi-line SIP trunk. IP Voice SIP Trunks replace copper based telephone lines, the NBN ready technology of the future.

  • Business grade service
  • Intelligent centralised hosting

  • Solutions for complex requirements

  • Keep your existing numbers

  • Low cost

  • Simple Management

PSTN

Make the Right Impression

PSTN (the Public Switched Telephone Network) is the traditional analogue phone system, commonly used in businesses around Australia. PSTN runs on copper pair cables into your building.

  • Reliable infrastructure

  • Keep your existing numbers

  • Seamless activation & company transfer

13/1300/1800 Inbound Services

Make the Right Impression

Track the success and return on investment of your marketing campaigns using our range of Inbound numbers. See who responds to each of your campaigns as well as when, where, and how they connected to your business. Optimise your campaigns and focus your budget on the most effective marketing channels to grow your business.

Inbound numbers provide you with increased functionality via our state-of-the-art call routing suite and phone answering service.

Create a seamless call experience with one easily recognisable phone number. Route, track and analyse calls.

Track calls like you track clicks by assigning a unique phone number to each campaign to discover which programs are making the phone ring.

Let us set up your inbound numbers instantly without any unnecessary expensive equipment or extra phone lines. We can even port your number when you move!

Advanced call routing allows you to redirect calls based on time, day or location to ensure you never miss another opportunity to connect.

Call Tracking & Analytics

Dynamic Call Tracking

Ignite provides call tracking & analytics to give a detailed overview of how your communications are working through-out your business.

We make your response rate climb with virtual 1300, 13, 1800 and smart numbers strategically chosen for your business.

Track calls with unique phone numbers and dynamic number insertion.

Analyse information about website visitors who call using our advanced algorithms.

Track the calls and conversions generated from EDM campaigns.

Use dedicated phone numbers to attribute calls to each unique marketing campaign

Direct callers to the correct agent with automatic routing based on the number dialed.

Appear local by using dynamic regional phone numbers based on caller location.

Call Routing & Management

Every Phone Call is an Opportunity

Connect customers with the right teams faster to take your customer experience to the next level.

Easily access inbound call recordings to improve customer experience and ensure legal peace of mind.

Use IVR to build advanced call flows with welcome messages, menus, voice-to-email, live contact centres and hunt groups.

Stay open longer and offer callers more access with time, day and geographic routing.

Collect feedback after each call to gain a better understanding of your customer interactions.

Set up notification emails for different types of call interactions like missed calls to streamline operations.

Use our powerful analytics tools to understand caller behaviours and make informed decisions to grow your business.

Our phone systems simplify your communication

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